Terms & Conditions

Contemporary Applied Arts website – Terms and Conditions

Accuracy of information on the site

We do our best to ensure that information on our site is complete, accurate and current. Despite our efforts, however, information on the site may occasionally be incomplete, inaccurate or out of date. All specifications, products, descriptions and prices of products for sale on our site are subject to change at any time without notice. We make reasonable efforts to accurately display the attributes of our products, including their colour. However, the actual colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours. We do not guarantee the accuracy or completeness of the information, content or materials provided through the site.

The inclusion of any products or services on the site at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to remove any product from the site at any time.

When you place an order on our website you are accepting our Terms & Conditions of Sale:

Placing an order

When you place an order, we will need your name, address, e-mail address, contact telephone number, credit/debit card number and expiry date. For your security, we do not store your credit or debit card details. This information is processed securely by WorldPay.

When your request has been processed we will notify you of receipt of your order and you will be able to check if all the details are correct.

Your contact telephone number may be given to our couriers in case they need to contact you about the delivery of your order.


Payment for all orders is at point of sale and not at point of dispatch. Payment must be made by credit or debit card (Mastercard, Visa, Maestro, JCB). We can also process credit or debit card payments (Mastercard, Visa, Maestro, JCB) over the phone during our opening hours.

The total cost of your order is the price of the products ordered plus delivery, unless clearly marked otherwise. Delivery costs are currently not added on at the checkout. The gallery will contact you separately to confirm delivery details and take a separate payment for the associated costs (see further information below).

By entering your card details onto our system you confirm that the credit or debit card being used is yours. Cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

To be eligible to purchase products on this website you must be over 18 years of age, stipulate a delivery address and possess a valid credit or debit card. We reserve the right to reject any offer of purchase by anyone at any time.

Stock and Delivery

Most of the products listed for sale on our site are unique and also for sale in our gallery so there is a small possibility that an item may have been sold before your order is received. Therefore all orders are subjects to acceptance by us, and we will confirm such acceptance to you by sending you a confirmation order e-mail. Once the product has been dispatched, you will also receive confirmation by email. The contract of sale between us will only be formed when we send you the confirmation order e-mail.

Shipping and Delivery

Prices on the website exclude shipping and delivery. The gallery will contact you to confirm shipping and delivery details and take a separate payment for the associated costs if applicable. This will be clearly stated in the order registration e-mail.

Each purchase from CAA is unique, for this reason we professionally wrap each item. Delivery charges are calculated on the basis of weight, size and monetary value of the items. The most economical way of shipping will be chosen to ensure the safe delivery of CAA items, which often require specialist packaging. For large scale work and international deliveries we use a selection of trusted shippers. The price of shipping can fluctuate due to changes in taxation and currency values.

We aim to deliver as quickly as possible, especially if something is needed as a gift. When placing an order, please bear in mind that delivery times are estimates and postal and courier services may encounter delays that are beyond our control.

Unfortunately we cannot fulfil any obligations if the product you ordered becomes out of stock, if we are unable to obtain authorisation for your payment, or if we identify a pricing or product description error.

Deliveries within central London zones 1-2

Same day deliveries are possible on a wide range of items, for further information please contact the gallery directly on: 020 7620 0086.

Next day courier delivery – small/medium package up to 8kg £25

Next day courier delivery – large packages up to 15kg £35

Same day and next day deliveries are subject to availability and only on working days.

We use Addison Lee for same day and next day deliveries.

Customers are welcome to arrange their own courier to collect items during business hours. In doing so, the customer accepts all costs and any liability involved in hiring this third party service.

Mainland UK (Excluding Jersey & The Channel Islands)

Standard (3-5 working days): We deliver to mainland UK, Northern Ireland and the Isle of Man as part of our domestic shipping service. The Channel Islands are charged at international rates. Please note that, unfortunately, we are unable to deliver to PO or BFPO boxes as a signature is required upon delivery.

Standard delivery pricing (Monday – Friday):

Standard Small Packages (under 2kg dimensional weight): £8

Standard Medium Packages (between 2kg – 6kg dimensional weight): £15

Standard Large Packages (between 6kg -15kg dimensional weight): £18

The prices given above are the minimum charge for delivery Monday – Friday.

International Shipping

To arrange international shipping a member of the CAA team will contact you directly. For international deliveries we use a selection of trusted shippers and will consult with you to find the best shipping solution to meet your needs. Costs vary depending on location, packing requirements and speed of delivery.

Customers are welcome to make their own courier collection arrangements within CAA business hours. In doing so, clients accept all costs and liabilities in hiring a third party service.

International orders are not duty paid and may incur additional charges once the parcel reaches its destination country. Customs or import duties are charged once a package reaches its destination country. These are compulsory charges which must be paid by the client. These charges are not within our control and there is no way to estimate what they might be. Globally, customs policies and import duties vary. You may wish to contact your local customs office for current charges before placing your order to avoid unexpected charges. CAA reserves the right to refund transactions minus all costs incurred on returns.

Larger items including furniture

To arrange delivery of furniture and other large items a member of the CAA team will contact you directly. For national and international deliveries we use a selection of trusted shippers and will consult with you to find the best shipping solution to meet your needs. Costs vary depending on location, packing requirements and speed of delivery.

Customers are welcome to make their own courier collection arrangements within CAA business hours. In doing so, clients accept all costs and liabilities in hiring a third party service.

Collect from gallery (1-2 working days):

Contemporary Applied Arts offers a free collection service from the gallery in Marylebone, London on most items. Orders placed for collection will be confirmed by a member of the team by email and will usually be available within 1-2 working days. Please bring a copy of your purchase confirmation as proof of purchase when collecting. Orders placed for collection will be kept in the gallery for up to 14 days. If you are unable to collect your order within this timeframe, please contact the gallery to arrange delivery. If the item has not been collected after 14 days and, despite our reasonable efforts, we are unable to contact you to re-arrange delivery, we reserve the right to cancel your order and issue a refund.

Commissioned Items

Many of our maker members take commissions which CAA will arrange. Please contact the gallery to discuss any enquiries. A non-refundable deposit, payable at the beginning of the order, may be required and you will be given clear guidance on full costs and expected delivery times. Please note that your cancellation rights are affected once a commission is started – see below for more details.

Product Pricing and Descriptions

All prices on our website are in Pounds Sterling. Each product purchased is sold subject to its Product Description, but please be aware that the items for sale on our site are handmade. Therefore slight variables in design and colour are possible.

Contract Cancellation

If you change your mind you are entitled to cancel a purchasing contract, provided you do so no longer than 14 days after the day on which you receive the products. You will be given a full refund, excluding the initial postage charge. Please note that this does not apply to bespoke, custom made items and commissions. Please see our Returns Policy below for more details. If you wish to cancel this contract before the order is dispatched, please contact us as soon as possible. If your order has already been dispatched, please follow the procedure set out in our Returns Policy.

Returns and Exchanges

We understand that if you are buying a gift for someone you may not always get it right. If that happens, or if you change your mind for any other reason, you may wish to return an item bought on our website and seek a refund. In this case, you need to let us know in writing no longer than 14 days after the date on which you received the products. Please contact the gallery by emailing shop@caa.org.uk with your contact and order details. You will then be contacted with instructions on how to proceed with the return. We ask that the item is returned in perfect condition, in its original packaging within 14 working days from the date the return was arranged. The cost of any undamaged and unworn (if applicable) items, correctly returned, will be credited to the original purchaser’s credit or debit card. Any shipping charges will not be refunded. International custom duties and sales taxes are non-refundable for shipments outside the UK.

If you return goods to us, we recommend you use a special delivery service for your own protection. Please use an insured method of dispatch and obtain proof of posting. We cannot accept responsibility for postage fees or for any items damaged, lost or stolen in transit.

Items seen and bought in the CAA Gallery, 6 Paddington Street, London W1U 5QG, may be returned in perfect condition within 14 days of the original transaction date. Christmas 2020: Items bought in December 2020 may be returned until 16 January 2021.  CAA does not offer refunds against items bought in the gallery but these items may be exchanged or a credit note issued, which will be valid for 1 year from the date of issue.

Commissioned items

Please note that the right to cancel and return for a refund does not apply to items made to order or commissioned. In this case returns are not possible.

This does not affect your statutory rights.

Intellectual Property

Material on this website, including text and images, is protected by copyright. It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal, non-commercial use. Prior written consent of the copyright holder must be obtained for any other use of material. Copyright in all materials and/or works comprising or contained within this website remains with Contemporary Applied Arts and other copyright owner(s) as specified. No part of this site or sub-domains of this site may be distributed or copied for any commercial purpose.


We hope that the information on our maker members and their work, exhibitions and events we provide on the CAA website is both useful and interesting. Please be aware that details are liable to change and information is only provided as a guide.

Every effort is made to ensure our website is up to date and accurate. No legal liability or other responsibility is accepted by or on behalf of CAA for any errors, omissions, or statements on this website.

We welcome feedback on or suggestions for content but retain editorial control. We will correct any inaccuracies as quickly as possible once we are made aware of them.

This website contains links to other sites. Please be aware that our privacy policy does not apply to those sites and that we cannot accept responsibility for their content.

Contact Us

General Enquiries

Please call the gallery if you have any questions.

+44 (0)20 7620 0086 / info@caa.org.uk