Returns Policy

Returns and Exchanges

We understand that if you are buying a gift for someone you may not always get it right. If that happens, or if you change your mind for any other reason, you may wish to return an item bought on our website and seek a refund. In this case, you need to let us know in writing no longer than 14 days after the date on which you received the products. Please contact the gallery by emailing shop@caa.org.uk with your contact and order details. You will then be contacted with instructions on how to proceed with the return. We ask that the item is returned in perfect condition, in its original packaging within 14 working days from the date the return was arranged. The cost of any undamaged and unworn (if applicable) items, correctly returned, will be credited to the original purchaser’s credit or debit card. Any shipping charges will not be refunded. International custom duties and sales taxes are non-refundable for shipments outside the EU.

If you return goods to us, we recommend you use a special delivery service for your own protection. Please use an insured method of dispatch and obtain proof of posting. We cannot accept responsibility for postage fees or for any items damaged, lost or stolen in transit.

Items seen and bought in the CAA Gallery, 6 Paddington Street, London W1U 5QG, may be returned in perfect condition within 14 days of the original transaction date. CAA does not offer refunds against items bought in the gallery but these items may be exchanged or a credit note issued.

Christmas Purchases in the CAA Gallery, 6 Paddington Street, London W1U 5QG (21 November – 24 December 2019): Unsuitable purchases may be returned in perfect condition. The last date for exchange or credit note is 11th January 2020. CAA does not offer refunds against returns but the item may be exchanged or a credit note issued. These terms do not apply to items made to order or commissioned. In this case returns are not possible. This does not affect your statutory rights.

Commissioned items

Please note that the right to cancel and return for a refund does not apply to items made to order or commissioned. In this case returns are not possible.

This does not affect your statutory rights.

Contact Us

Shop Enquiries

Please call the gallery if you have any questions.

+44 (0)20 7620 0086 / info@caa.org.uk

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